Providing excellent customer support is paramount!

Managing the terminal and transaction issues that arise for your merchants are important to track and manage. Without any system it becomes a slow paper-based process that slows down timely response to your customers.
Organizing internal efforts so that the right department handles the issue can also cause bottlenecks and hamper your ability to close out a customer's issue with minimum efforts.

Customer Service Portal Feature Highlights

• Replace outdated manual systems with true customer relations process automation
• Instantly create departmental work flows with service level escalation procedures
• Set up monitoring on critical customer issues
• Actively manage requests to actionable items
• Manage expectations of service response times for your clients
• Capture and Track critical business documents, and
  responses
• Analyze Employee performance levels
• Complete Call Center reporting tools to review top issues and more

Benefits

• Determine organizational issues and act fast to correct
  them
• Increase productivity and reliability of your call centers
• Lower overhead costs while increasing your customer
  satisfaction
• Web-based solution that requires no software to be
  managed or installed on individual computers
• Smaller learning curve, which decreases training time for
  new employees